ORDER DETAILS FAQ
How do I check the status of my order?
Can I edit my order?
Can I cancel my order?
Can I edit my shipping address?
How long does it take for my ring to be completed?
What is the shipping fee and delivery timeline?
For orders under $100, shipping is $10.
Priority Shipping (2 days) – $20
Note: Carriers are behind because of COVID 19, so shipping may take a bit longer than usual.
Where do you ship to?
Is signature required upon delivery?
JEWELRY CARE FAQ
How should I store my jewelry?
Can I shower or swim with my jewelry?
What should I use to clean my jewelry?
How and where is my jewelry made?
What is your warranty policy?
The warranty does not cover lost items, scratches that come with normal wear and tear (like a bent ring or broken chain), improper use or storage of your product, and any modification to your product done by a third party.
RETURNS & EXCHANGES FAQ
What is your return policy?
If what you ordered isn’t quite right for you, we understand. You are welcome to return your item for store-credit only. To ensure your order is eligible for store credit, items must be unworn, with no signs of wear or damage. All returns are subject to inspection, and we do reserve the right to refuse your store credit should you not meet these requirements.
All earrings and sale items final sale.
Please return your jewelry in the original Becket + Quill box and pouch. To initiate a return, fill out this form and we’ll send you a shipping label. Buyer pays for return shipping, and the return must be received within 14 days of delivery. All returns must be authorized by Becket + Quill.
How do I request a return or exchange?
When can I expect to see my store credit?